Thank you for lodging your warranty claim with us. We appreciate you taking the time to reach out about your product.

Our office will be contacting you shortly by phone to troubleshoot the issue and guide you through the next steps. Should we determine that a technician’s visit is necessary, you will receive a separate call from our technician’s office to arrange a mutually convenient time for a site visit.

Alternatively, if your item qualifies for a back-to-base warranty, we will provide you with the details on where to take the unit for this.

If you have any questions in the meantime, please feel free to reply to this email or call our office for support on 02 8372 0800.